Support Center
Need help? We're here to assist you with any questions or issues.
Email Support
For general inquiries and account issues
Response time: 24-48 hours
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Include steps to reproduce the issue
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Frequently Asked Questions
How do I reset my password?
Click on "Login" and then "Forgot Password". Enter your email address and we'll send you a reset link. Check your spam folder if you don't see it within a few minutes.
When do predictions lock?
Predictions lock 30 minutes before the qualifying session starts. Make sure to submit your predictions before the deadline shown on each race page.
How is scoring calculated?
We use a reverse scoring system where predicting 10th place correctly earns you 25 points (the most), while 1st place earns only 1 point. Get all 10 correct for a 100-point Perfect 10 bonus!
Can I edit my prediction after submitting?
Yes! You can edit your prediction as many times as you want until the deadline. Only your final submission before the lock time will count.
How do I join a private league?
Go to Leagues > Join League and enter the invite code provided by the league creator. You'll be added to the league immediately.
Why aren't my points showing up?
Points are calculated after the race is completed and official results are confirmed. This usually happens within a few hours of the race ending.
Can I delete my account?
Yes, you can request account deletion by emailing support@reversegrid.io. We'll process your request within 7 days and remove all your personal data.
Is this app affiliated with F1?
No, Reverse Grid is an unofficial fan-made prediction game. We are not affiliated with, endorsed by, or connected to Formula 1 or any related organizations.
Our support team typically responds within 24-48 hours during business days.
For urgent issues, please include "URGENT" in your email subject line.